🧠 Experience: Over 20 years in IT and customer support, with deep expertise in troubleshooting, technical consulting, and remote assistance.

🛠️ Industries: Freelance IT, senior tech support, and retail management.

🌟 Strengths:

• Technical Troubleshooting
• Bilingual Communication (English & Spanish)
• Time Management & Organization
• CRM & Digital Tools Mastery

📍 Past Role: Assistant Manager at Mavis Tires, while providing ongoing freelance IT services via Performatechnologies LLC.

📜 Certifications & Education:

• CompTIA A+ Certified
• Software & Hardware Design (Miami Dade College)
• Hands-on Training in Jewelry Design

🗣 Languages: Fluent in English and Spanish

💡 Whether on-site or remote, I bring a hands-on mindset and people-first approach to every challenge.